Privacy Policy
Your privacy is important to us
Last updated: March 5, 2026
Overview
Transport Assistant operates a technology platform that facilitates discovery between participants in the transport ecosystem. This Privacy Policy describes how information is collected, used, stored, and protected
1. Information We Collect
We collect the following information to operate and maintain the platform:
- Name and mobile phone number
- Business name and role in the transport ecosystem
- Operating region or location
- Load postings and truck availability information
- Messages sent to the platform bot
- Reference contacts voluntarily added by users
2. How We Use Information
We use the information we collect to provide, maintain, and improve our transport matching services. This includes connecting you with verified drivers and vehicle owners, processing your bookings, and communicating with you about your requests. We also use your information to send important updates about our service, respond to your inquiries, and ensure compliance with our terms and conditions. Your data helps us analyze usage patterns to enhance the platform's functionality.
- Operating and maintaining the platform
- Facilitating load and truck discovery
- Improving system performance
- Preventing fraud, abuse, or spam
3. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security audits, and restricted access to personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.
4. Third-Party Services
We may share your information with verified transport providers to facilitate your bookings. We use WhatsApp for communication and booking management. We may also use third-party services for analytics, payment processing, and customer support. These third parties are contractually obligated to protect your information and use it only for the purposes we specify. We do not sell your personal information to third parties.
5. User Rights
You have the right to access, update, or delete your personal information at any time. You can request a copy of all data we hold about you by contacting our support team. You may opt out of marketing communications while still receiving service-related messages. You can also request that we restrict processing of your personal data or object to certain uses. If you're in the EU, you have additional rights under GDPR.
- Access personal information
- Correct inaccurate information
- Request deletion of account data
6. Contact
If you have any concerns or questions about this Privacy Policy, please contact us at
